E-vouchers where liquidity and connectivity collapsed
- Partner
- Norwegian Refugee Council
- Modality
- Value-based food e-vouchers with offline merchant redemption and multiple denominations
- Context
- Kosti, White Nile State · cash liquidity and connectivity constraints
Context
Sudan's humanitarian crisis is compounded by unreliable rural connectivity and a national liquidity crisis that prevents multi-purpose cash assistance. In Kosti, White Nile State, these constraints forced the Norwegian Refugee Council to transition its Cash for Food programme to vouchers so households could continue accessing food through local markets.
What we delivered
From November to December 2024, NRC partnered with AIDONIC to deploy an offline-capable merchant application and strategically onboard local vendors for broad geographical coverage. Value-based vouchers in multiple denominations allowed participants to make flexible purchases across different vendors while preventing duplicate transactions. Merchant data was encrypted on devices and synchronised at NRC offices at the end of each day.
What the proof looked like
Every redemption was recorded and reconciled automatically, streamlining vendor payments and reducing the administrative burden. Prompt vendor payments and detailed donor-compliant reporting maintained merchant trust and programme transparency, enabling NRC to reach 2,520 participants with more than SDG 226 million in food assistance without service interruption.
In numbers
2,520
people reached
Nov–Dec 2024 · aidonic.io case study
more than
SDG 226 million
delivered
Nov–Dec 2024 · aidonic.io case study
“AIDONIC's e-voucher project in Kosti was transformative. Their merchant app with offline functionality enabled seamless voucher redemption despite connectivity challenges. Plus, their hands-on support not only reduced our administrative burden but also streamlined our vendor payments, delivering exceptional results for the people we serve. We look forward to future collaborations.”
Mohammed Ezadin, LSF Coordinator, NRC Kosti Field Office